Frequently asked Questions
We are awaiting a response from the bank for the status of your payment. If successful, yourorder will be confirmed and you will be notified. If the payment fails, a refund will beinitiated to the original source and will be credited in 5-7 business days.
Your order details may have not been captured with us. The amount will be refunded to your account in next 5-7 days.
We are awaiting a response from the bank for the status of your payment. If successful, your order will be confirmed and you will be notified. If the payment fails, a refund will be initiated to the original source and will be credited in 5-7 business days.
No, you cannot pay online during delivery in a COD order.
No, Byzero does not save any payment details.
There may be some pincodes where COD is not currently available.
You can reach out to us at orders@byzeroelectric.com
Delivery address cannot be changed once the order has been despatched from our warehouse
You can reach out to us at orders@byzeroelectric.com
The invoice will be mailed to you on your email address.
If you have misplaced your invoice for the byzero product bought on byzeroelectric.com, you can reach out to us at orders@byzeroelectric.com
Purchases made from the online store of byzeroelectric.com cannot be cancelled or returned.
We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. Replacement Orders and Refunds will be processed only if the query is raised within 7 days of delivery. Any queries or concerns beyond 7 days from delivery date will not be entertained.
We offer free shipping across India.
Currently we are not offering installation.
We charge an additional 100/- on all COD orders.
Orders once placed, are ideally shipped within 48 hours through our courier partners and shall reach you within 3-7 days. We constantly strive to ensure the product is delivered to you faster. However, the delivery timelines are beyond the control of Byzero and may extend beyond the general delivery schedule. We provide tracking details through mail or message once your order has been shipped.
We try our best to fulfil the delivery items on time and try to communicate the delay protectively. In case there is a delay with the new delivery date. In case of any issue please reach out to us at orders@byzeroelectric.com
There may be some restrictions on accepting orders for delivery in certain pin codes. Under such scenarios, the order may not be accepted and you may be asked to share an alternate pin code. It is highly unlikely that an order that is accepted will be cancelled due to non-serviceability of pin code. Under such a scenario, the amount shall be refunded to you via the original payment method in 7 working days.
We endeavor to ship all your items at once, however, this may not always be possible due to availability or other reasons.
Each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place separate orders.
Byzero provides warranty on all the product against manufacturing defects.If there is any defect in the product, you may register a complain through our customer care number or reach out to us at care@byzeroelectric.com
Byzero provides on-call and on-site repair service. However, if we cannot repair your product, we shall replace it free of cost.
Yes, you may get a paid service for out of warranty calls. Please reach out to our customer care for further details.
The invoice will be mailed to you after the service is completed. If, due to any reason, you have not received the same, please reach out to care@byzeroelectric.com
Warranty of the replaced spare part for an ‘out-of-warranty’ product is 15 days.Service cost for out of warranty products will be charged at Rs. 300/- per product.
- If the original bill and serial number of the fan is not presented.
- For damages resulting from toppling or falling off, distorted/damaged bladed, accidents, attempted repairs, or negligence on part of the customer or unauthorised person.
- For normal wear and tear, aging, or chipping, peeling off or any other damage to the plated, metallic or plastic parts.
- For damage resulting from fan being installed/operated in hostile environments or due to exposure or entrapment of water from ceiling or any other source.
- If installation, maintenance and use of fan or accessories are not in accordance with the instructions provided.
- For damages in the oscillation mechanism or flaps resulting from manual or forced change in direction.
- Warranty will not be applicable if product failure is caused by unusual conditions such as water logging, misuse, abnormal voltage supply other than specified 230V, 50Hz, single AC mains, eg- Invertors, Generators, Lighting, Act of god.
- If repair work has been carried out by any unauthorised person or any spare part has been used that is not of Byzero.
- The warranty obligation does not cover charges, if any, incurred on account of services rendered which are outside the scope of warranty.
- The company shall not be liable for the damage/personal injury or death arising due to improper installation which is not in accordance with the instructions provided.
- If supply cord is damaged, qualified personnel must replace it to avoid hazard.
- The appliances is not meant to be used by children or person with reduced physical, sensory or mental capabilities without supervision or instructions for their own safety.
- In no case will the warranty liability exceed the product cost.
- Warranty does not cover any consequential damages. Company will not be held responsible for any delays in service due to operational reason or reasons beyond direct control of the company.
- Any dispute will be subject to jurisdiction of the courts at Kolkata.
